Frequently Asked Questions (FAQ)
Here are some of the most common questions. If your answer is not here, please feel free to contact me.
What’s your return policy?
Generally there are no returns on custom reborns. The doll was made the way you want and you paid for my time and supplies to make. I can take the doll back and resell it for you. I will refund the price in full minus 25% after the resale.
Do you ship oversees and to P.O. boxes?
I ship worldwide and yes I can ship to PO boxes, but I can not use fedex to ship to PO boxes.
How long does it take to make a reborn?
Once you order I will purchase the kit and supplies...this takes a week weeks. Generally I start within 3 weeks of order placed, depending on how many orders I have on the go. It takes about 3 weeks to paint and another week or two for hair, so it takes around 2 months total.
Do you do repairs?
Yes, but only on dolls I've made and only for the original owner.
Do you do custom rooting?
No, I do not. I always have some of my own to do.
Do you make silicone dolls?
No, right now I only do vinyl reborns.